No Shopping Cart
We believe in personal service so we do not use a shopping
cart system. Shopping carts require flat rate shipping
costs. |
| Shipping Charges
Our
shipping costs are exactly the shipping costs we are charged.
We
add
a whopping one dollar $1.00 for packaging materials (bubble-wrap,
peanuts & labels). |
Shipping Method
We ship
by USPS Priority Mail with delivery confirmation. One pound
anywhere
in
USA
is $4.60 + $1.00. To estimate the cost to your zip
code please see the USPS website: Postage
Calculator then enter our zip code: 87111 your zip
code and a weight. We will always use a flat rate
box if applicable by weight and if the product you ordered
will fit.
If applicable we use two flat rate boxes but most large orders
are cheaper to send in one large box versus two flat rates. See
Insurance below |
| Shipping
Options
IF
your item is small and basically flat (decals or M-TL coupler
kits) we can place them in a flat envelope or bubble-wrap
envelope. In these instances we use First-Class mail and
add the cost of the envelope. Envelopes cost between
$0.50 and
$2.00. |
| Stock Checks
In
all cases we need to have an order placed (including
billing address and payment information) before we
can pull it.
We used to pull orders and hold them for customers to provide
payment info. Keeping in mind that we also order replacements
when we pull stock. This resulted in over $30k in
excess inventory from "customers" placing orders
but never providing payment information in 2 years. Inventory
costs money to finance. As our costs go up so do
the prices we must charge.
Also, since we are well known
for finding older stock the fact that it is not on our
shelves does not mean we can’t get it.
Please do not ask for a
stock check unless you are placing an order for the item. |
Shipping
Address and Changes of address
First: Credit Card Companies
require us to ship to the billing address for your Credit
Card.
Second: If you move and need to submit a new address enter
"Change of Address" in the subject line and do not put anything
else in that e-mail besides:
a) your new address,
b)
your old address, and
c) The effective date you will be
at the new location.
Third:
When changing your address always be sure to
also file a change of address with your local Post Office. We
cannot "call back" a shipment. Reservation items
arrive
without notice in many instances. |
| Insurance
is additional.
Insurance
is strongly recommended on orders over $50 for your protection.
We have had three packages stolen from customers front steps
or mail drops in the five + years we've been in business.
All valued over $200. Please seriously consider insuring
your order or be sure your billing and shipping address
is an address where it will
not be dumped on the steps. |
Signature
Confirmation
We can
send using signature confirmation for an additional $2.10
but that will require either someone being home to
sign
or a trip to the post office. Of course insurance requires
signature also.
|
International Order
Shipping
International orders we
can advise you of the shipping cost once
the package is ready to ship. We typically ship by
Global Priority Mail to international
customers. If possible we will use First Class Mail
International.
To estimate the cost to your country please see the
USPS website: http://ircalc.usps.gov/
then scroll to your country and enter a weight. |
|
Many banks no longer accept
USPS Money Orders due to high rates of counterfeit and
stolen
Money Orders.
|
The U.S. Postal Service
has changed their policies on Money Orders that they will
accept. If using a US Postal Service Money Order
you MUST contact us first for specific instructions.
We do not accept commercial Money Orders.
Wig-Wag,
LLC's e-mail
|
Under no circumstance do we accept Paypal. Please don't ask. |
Please
click here to e-mail us with what you would like to order.
Include your e-mail address, billing address and your phone
number. We will e-mail you back with info on how to supply
your CC#. Please call (1-888-298-7177), during phone line
hours
if you do not have an e-mail account. Please submit all
orders and inquiries by e-mail rather than by phone.
Phone orders may have to be e-mailed back to you for
confirmation. That will delay the process.
Please do not send attachments with your e-mail.
Attachments
take many forms: It could be an e-business card,
an imbedded link, a photograph, stationary, or, another
harmless
item. However, without your knowledge it's also possible that
your computer and as a result your e-mail may be infected
with
a virus and it might not be harmless.
Virus software cannot tell where an attachment came from
and which attachment is infected from one that is not until
the item is opened and then it's too late.
Attachments are the most common way that computers get
infected through e-mail.
|
| Hold
for Shipping
This is one of our customers' most popular features. It
is an option you elect. We will
hold your order for up to 45 days in order for other announced
or out-of-stock items to arrive. We do, however, have to
have
a credit card on file in order to run the charge for the
item we are holding. If we don't charge promptly, it will
tie up
capital, cost us more to do business, and we will be unable
to continue to offer our current pricing structure. We will
not charge for the shipping until the package goes out the
door. You must request hold for shipping.
Time
is a major factor in financing any business. Our pricing is
based on getting things out as quickly
as possible when they come in. You may combine
reservation purchases with other in-stock items. However,
we cannot send e-mails to people who want to add to their
reservation when it arrives. |
Returns:
In
ALL cases contact us before sending anything back.
Any return w/o contacting us first and getting authorization will be assessed
a 15% re-stock charge.
If you change
your mind about wanting a reserved item before it ships
to us and we can adjust our order, no-problem. However
once the item ships to us, or our order is locked in there
will be a 15% re-stock charge on any cancellation or return.
Items in scales other than N or Z scales (and MTL HOn3)
are considered Special Order and are non-cancellable, non-returnable.
When we goof -
(it happens -- we're human) we will send you a check to
refund any overcharge and the shipping cost for the item
sent in error. If you prefer we can credit the overcharge
to future purchases.
In some cases it is cheaper to credit you with a refund and you keep the item
so we occasionally do that. |
Warranty
Issues:
If an
item is less than you hoped for but is what the manufacturer
produced, the warranty is with the manufacturer. The
manufacturer should be contacted after you contact us.
Do not return any item to us without authorization by either Debra or George. No
other person has the authority to authorize a return.
Most manufacturers have a repair or replacement policy within 90 days of purchase.
Also, most want you to return the item directly to them. This reduces
the time involved in resolving the problem (getting you happy) and wasted shipping
charges.
|
,
Visa 
,
Discover
,
and American Express 
,
USPS Money Orders. 
