Wig-Wag, LLC
Model Railroading for the Discriminating Modeler!

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Reservations

Reservation Discounts -
Our suppliers give us an additional discount if we pay them within 10 days of shipment. In most cases that means we have to write the check the day the shipment arrives. We pass this discount on to our customers if they pay for their reserved items within 10 days of our notice to them that their purchase has arrived. Customers with a valid CC# on file are processed automatically and get reservation pricing if the product is ordered timely.
After 10 days if payment (or payment arrangements agreed to) has not been made we reserve the right to release the item to inventory.

Reservation Policies -
As dealers we like to think a reservation is a binding contract. For that reason we went into the retail market to locate items that our distributors failed to deliver on several releases. We lost money on each item but we kept our commitment.

We ask customers to keep their commitments too, however, we understand that things happen and people sometimes lose their jobs etc. We accept cancellations, the first time with a smile. Later reservations will require a deposit.

We have also noticed recently a large percentage of modelers making reservations 'lightly' and then canceling when their spouse finds out. In most cases we commit cash (non-cancelable) on the order date and may be left with the item in inventory. It's not a great situation as it forces us to consider if we should put a cancellation factor into the calculation of how many units we order. No business (from General Electric, to EMD, to Fairbanks-Morse, to us) has unlimited capital to throw at inventory.

Modelers that don't honor their commitments cause strains to business' cash flow.

Please be prepared to provide a credit card number and expiration date either by phone (toll-free 888-298-7177) or by splitting your CC# over more than one e-mail. We no longer accept initial reservations from new customers for purchases (over $50) to be paid for by checks or money orders without a backup CC#. It's a case of the few that ruin it for the many. Sitting on items waiting for payment costs us valuable financing dollars. We've had some items here for over 4 months.
Also, be sure your reservation e-mail includes your FULL NAME. At our pricing structure we can no longer afford to refund shipping to Australia for items that were supposed to go to Texas because both customers use only their first name as their e-mail name.

Still Confused about Reservations?
Please consider that this is the way we pay the rent, utilities and put additional items in inventory. Taking reservations allows us to order enough to cover known demand. We're not independently wealthy -- we simply love model railroading and hope to provide the service to modelers that we wanted to receive before we opened.

Those new to the hobby may wonder why people reserve
new items and why we ask for reservations.


Below are some reasons that might help you understand why:

  • Manufacturers make limited runs of some products. Usually they try to make just enough for the market to handle. This allows for the increased variety of products but not perpetual manufacturing of the same products. These items tend to be built to order.
  • When products are built to order reservations are very helpful to us. Reservations enable us to order enough products to fill customer orders. If we don’t get reservations for a product we may not order it at all.
  • Manufacturers may also allocate a product. This means that there is a limited production capacity. In order to produce a high quality product in a reasonable amount of time there may not be enough products produced to fulfill overall demand. This is very limited production. Reservations are first come first serve basis.
A Note on Stock Status:
We do not order HO Scale products for inventory at this time (07/05/2005).

Pricing on our Website:
We only show a Retail and Reservation Price on our HO site. We do this to show the savings you could realize if you reserve the item.

We try to announce on our Wig-Wag, LLC News Page when a "reserve-able" item ships to us. That gives you several days to place a last minute reserve and still take advantage of the additional discount offered.

However, even if the ship date to us isn't announced (Athearn just ships w/o notice to us), when the item arrives In-Stock pricing applies. We will not change the listing to remove the Reserve price. That info is retained to show new customers the benefit of reservations. When we determine an item is absolutely no longer available, as time permits, we will indicate it as sold out.

We also reserve the right to correct errors and change prices (based on changes in MSRP or manufacturer pricing policies) without prior notice.

Discounts

We discount all reservation orders by 35% for the following manufacturers:

  • Atlas
    Atlas Sound Equipped Locos are also discounted 35% beginning with September 2008 announcements
  • Kato

Atlas tools, books and electrical items are discounted 25%

We discount all Athearn reservation orders by 30%

Wig-Wag, LLC has a policy of discounting all reservation orders by 28% for the following manufacturers:

Wig-Wag, LLC has a policy of discounting all reservation orders by 25% for the following manufacturer:

Other - We order in other product lines regularly. We have similar discounts on these product lines as well.

Other items or 'late' requests - There are several distributors that do not offer the 'normal' pricing structure in the industry. Those distributors are what we refer to as 'short discounters'. They may not be the most up-to-date but they sometimes have stock on hand for months or years after all others are sold out. We try to keep digging up little known items but ones that people want (we hope). However if a 'short discounter' sells an Atlas loco to us at only 33% off MSRP we can't sell it to you at 35% off MSRP. In those cases please understand that our pricing is controlled by their pricing and our price may be @ a lower discount than normal.

Hold for Shipping - This is one of our customers' most popular features. We will hold your order for up to 45 days in order for other announced or out-of-stock items to arrive. We do, however, have to have a credit card on file in order to run the charge for the item we are holding. If we don't charge promptly, it will tie up capital, cost us more to do business, and we will be unable to continue to offer our current pricing structure. We will not charge for the shipping until the package goes out the door.

Time is a major factor in financing any business. Our pricing is based on getting things out as quickly as possible when they come in. You may combine reservation purchases with other in-stock items. However, we cannot send e-mails to people who want to add to their reservation when it arrives.

Advance notice of charging credit & debit cards - Please budget for your purchases. Some customers have asked to receive advance notice prior to charging their credit or debit cards for their reservation purchases. If we must send a notice and wait for customer response we can't take advantage of prompt payment discounts and must charge you the higher in-stock price.

Please check our news page often. We post notice of shipping to us on major items when the distributors advise us. Some lines just show up w/o notice to us including: Athearn, deLuxe Innovations, Red Caboose & Intermountain. In those cases we announce when they arrive and extend the reserve period BRIEFLY.

Returns
In ALL cases contact us before sending anything back.
Any return w/o contacting us first and getting authorization will be assessed
a 15% re-stock charge.

When we goof - (it happens -- we're human) we will refund any overcharge
and the shipping cost for the item sent in error.
In some cases it is cheaper to send a refund and you keep the item so we do
that sometimes.

Warranty Issues:
If an item is less than you hoped for but is what the manufacturer produced, the warranty is with the manufacturer. The manufacturer should be contacted after you contact us. Do not return the item to us without authorization.
Most manufacturers have a repair or replacement policy within 90 days of purchase.
Also, most want you to return the item directly to them. This reduces the time involved in resolving the problem (getting you happy) and wasted shipping charges.



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Not all of the items on this page may still be in stock or available
but the information is provided for reference purposes.
(We reserve the right to correct errors and change prices without prior notice.)

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